Customer Service Representative

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| Company: Whiteline USA | Industry:

Automotive

|
Category:

fixed

| Location:

Rancho Cucamonga California

| AutoJobs #32043 | Expiration Date 2017-02-22 |
Whiteline USA

About Us:

One of Australia’s largest suppliers of suspension related products to the aftermarket, with growing operations in the USA, UK and Asia.

Job Summary

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Primary responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when necessary
  • Handle product warranty inquiries
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle emails and online ticketing system
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Ensure 100% customer satisfaction is attained.
  • Handle changes in policies or renewals.

Requirements

  • Proven customer support experience or experience as a client service representative
  • Excellent written and oral communications sklls
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices. 
  • Familiarity with online ticket systems to handle customer service inquiries
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Automotive suspension experience a plus
  • High school degree

NOTES:

Additional Salary Information: Salary DOE
About Whiteline USA
Whiteline boasts a worldwide reputation as a leading manufacturer of replacement, enhancement and performance suspension components that deliver significant gains in vehicle balance, steering precision, grip levels and outright driving performance.

Date Posted: 2017-01-09 14:22:41

 
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