Retail Systems Technician

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| Company: O'Reilly Auto Parts | Industry:

Automotive

|
Category:

tech

| Location:

Missouri

| AutoJobs #32145 | Expiration Date 2017-02-04 |
O'Reilly Auto Parts
O’Reilly Automotive Inc. has provided high-quality auto parts availability and excellent customer service since 1957. Today, as a Fortune 500 company, we are determined to be the leader in the auto parts industry through serving both retail and professional customers. We rely on exceptional team members to support our success and growth every day.

 

The Retail Systems Technician is responsible for reviewing and coordinating the distribution of new or updated store system software, working with vendors to establish websites for O'Reilly store use that meet company specifications and providing second level support to the store support team for store systems, as well as providing O'Reilly intranet administration.  This position also maintains and updates the store operations manual as needed.

 

**Interested applicants may email an updated resume to mdisney@oreillyauto.com 

 

Essential Job Functions

  • Responsible for reviewing and distributing new or updated O'Reilly store system software
  • Coordinate and distribute software update and installation schedules to the stores
  • Follow up on all software updates to ensure installations are successful in all locations
  • Work with vendors to establish and maintain websites for store use that are secure and meet O'Reilly specifications
  • Create or update clear and concise program documentation, store operations and procedures available to all users through specific manuals and the intranet
  • Communicate with store team members via phone, email and regular store visits clarifying procedural errors, identifying program errors, notifying the appropriate department as problems are identified and recommending the priority of correcting errors
  • Assist with taking retail system change requests from store and office team members and then forwarding on to the retail systems manager for review
  • Assist with the development of training materials on new programs and participate in field training as needed
  • Assist with tasks related to store openings, acquisitions and closings related to store computer systems
  • Answer calls from store and support team members with regard to questions and/or problems they experience with their computer system

This is a full-time opportunity; Monday-Friday, 8 a.m.-5 p.m.

 

Skills/Qualifications
 

Required:

  • Some computer related training in programming, file structure, HTML, etc.
  • Proficient skills with a PC and in Microsoft Word and Excel
  • Excellent verbal and written communication skills
  • Exceptional customer service skills

Desired:

  • O'Reilly store experience
  • O'Reilly store supervisor or management experience and completion of a computer related training or degree program
  • Previous experience with software update and installation coordination
  • Experience with editing an operations manual or some type of technical writing in a corporate setting

 

Stay connected with O'Reilly Careers:
Facebook:
O'Reilly Auto Parts Careers
Twitter:
@OReillyCareers
LinkedIn:
O'Reilly Auto Parts
Instagram:
O'Reilly_Careers

 

O'Reilly Auto Parts is an equal opportunity employer. It is the policy of the Company to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, or disability.

O’Reilly Automotive Inc. has provided high-quality auto parts availability and excellent customer service since 1957. Today, as a Fortune 500 company, we are determined to be the leader in the auto parts industry through serving both retail and professional customers. We rely on exceptional team members to support our success and growth every day.

Date Posted: 2017-01-09 14:22:44

 
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