Service Advisor

| Company:

Carolina Freightliner of Raleigh, LLC

| | Category:

Fixed, Truck

| Location:

Raleigh North Carolina 27604

| AutoJobs #34065 |
Carolina Freightliner of Raleigh, LLC Carolina Freightliner of Raleigh, LLC is a successful heavy-duty truck dealership offering an opportunity in our Raleigh, North Carolina location.  We are seeking a motivated person for a full-time Service Advisor position.  The work schedule for this position is Monday through Friday 11:00 AM – 8:00 PM and one Saturday per month.
 
Responsibilities include:
  • Initiate automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
  • Ascertain automotive problems and services by listening to the customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; and examining service schedules.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develop written estimates by pricing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Update job knowledge by participating in educational opportunities; reading manufacturers' publications, and complete all required training
  • Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Any other duties as assigned by the Service Manager
 
Skills and Qualifications:
  • Dependable and punctual
  • Must have computer experience, basic typing skills, and ability to learn company-specific computer software at a fast pace
  • Must have excellent customer service skills to include returning calls promptly and courteously and communicating with other departments
  • Must have excellent problem solving skills and a focus on quality
  • Reporting research results
  • Product knowledge
  • Safety management
  • Must be a team player and be adaptable to a fast paced environment
  • Must possess a valid driver’s license.
 
This is non-management position with a competitive benefits package to include paid vacation, paid holidays, medical, dental, disability, life, and AD&D insurance and a 401k retirement plan with company match
 

Please apply now below.

Carolina Freightliner of Raleigh
3500 Yonkers Road
Raleigh, NC 27604

For more information about our company, please visit www.carolinafreightliner.com


Date Posted: 2017-06-28 08:34:46

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