Senior Customer Service Coordinator

Investigation to Resolution Team
Dallas, TX. Full-Time 8:30-5:30 M-F
 

We seek customer service candidates who know what it takes to exceed customer expectations, or as we say: who can “Wow” the customer.

Skill Requirements:

Previous customer service, call center experience requiring outbound calling and the handling of escalated calls. Highly organized, excellent project management skills, excellent verbal and written communication skills, and ability to work with minimal supervision. Strong desktop computer skills (Lotus Notes, Excel, Word) and use of database applications. Strong troubleshooting skills and high level of objectivity. Ability to present and negotiate in a professional, non-threatening manner.  Ability to develop good relationship with dealer service managers and personnel. Some college from an accredited institution preferred.

Principal responsibilities:

Gathering facts (via phone interviews) pertaining to customer reported problems with vehicle and dealership service history. Developing and recommending an action plan to resolve problem and/or address customer concerns. Acting as a liaison between automaker’s and dealership’s personnel, independent field inspectors, and vehicle owner to resolve the problem satisfactory to the vehicle owner and manufacturer. Present and negotiate recommended Customer Retention Offers to vehicle owner. Exceeding customers’ expectations at all times!

We offer a highly competitive benefits package including medical, dental, vision, short and long term disability, life insurance, and 401K with matching program.

Turn an opportunity into reality!

Fax or email resume to:

Fax: (214) 634-7483
hr@impartialservices.com

Include salary requirements and current contact information.