Automotive Parts & Service Director Jobs

Leading the Departments That Drive Long-Term Dealership Success

Vehicle sales may bring customers through the front door, but Parts and Service keep them coming back.

For most dealerships and dealer groups, Fixed Operations represents the largest and most consistent source of long-term revenue and profitability. The person responsible for leading those operations is often the Parts & Service Director.

An Automotive Parts & Service Director oversees the performance, profitability, customer satisfaction, employee development, and day-to-day operations of both the Parts Department and Service Department. They work closely with ownership, General Managers, Service Managers, Parts Managers, Controllers, and manufacturer representatives to ensure every department operates efficiently and profitably.

At AUTOjobs.com, we help dealerships, dealer groups, truck dealerships, fleet service organizations, and automotive employers nationwide connect with experienced Fixed Operations leaders who understand service operations, parts management, technician recruiting, customer retention, and dealership profitability.

For professionals with strong leadership skills and a deep understanding of dealership operations, the Automotive Parts & Service Director position represents one of the most influential leadership roles within automotive retail.

What Does an Automotive Parts & Service Director Do?

An Automotive Parts & Service Director is responsible for the overall success of a dealership's Fixed Operations departments.

Depending on the size of the dealership or dealer group, responsibilities may include:

• Service Department Operations
• Parts Department Operations
• Technician Recruiting and Retention
• Service Advisor Development
• Customer Satisfaction Programs
• Warranty Performance
• Fixed Operations Profitability
• Expense Management
• Inventory Management
• OEM Compliance
• Service Marketing Programs
• Multi-Location Fixed Operations Oversight

The goal is simple: deliver exceptional customer service while maximizing efficiency, productivity, and profitability.

Common Automotive Parts & Service Director Responsibilities

Responsibilities often include:

• Leading Service Managers and Parts Managers
• Monitoring departmental performance
• Managing Fixed Operations profitability
• Improving labor sales and gross profit
• Managing parts inventory performance
• Reviewing technician productivity and efficiency
• Supporting technician recruiting efforts
• Improving customer retention
• Monitoring warranty administration
• Developing employee training programs
• Managing manufacturer performance standards
• Reviewing financial reports and KPIs
• Supporting facility and equipment improvements
• Creating growth strategies for Parts and Service operations

In larger dealer groups, a Parts & Service Director may oversee multiple rooftops, multiple franchise brands, or regional operations.

Positions Commonly Reporting to a Parts & Service Director

The Parts & Service Director often oversees or works closely with:

• Service Managers
• Fixed Operations Directors
• Parts Managers
• Assistant Service Managers
• Shop Foremen
• Service Advisors
• Warranty Administrators
• Parts Counter Professionals
• Dispatchers
• Technician Teams
• Lube Technicians
• Diesel Technicians
• EV Technicians

Strong leadership throughout the Fixed Operations team directly impacts dealership performance.

Why Parts & Service Directors Are Important

The Service Department and Parts Department often account for a significant percentage of a dealership's overall profitability.

Strong Parts & Service Directors help dealerships:

• Improve Customer Retention
• Increase Service Revenue
• Improve Parts Gross Profit
• Improve Technician Retention
• Increase Labor Sales
• Improve Customer Satisfaction Scores
• Improve Operational Efficiency
• Increase Fixed Operations Profitability
• Develop Future Leaders
• Strengthen Manufacturer Performance Metrics

Many dealer principals consider Fixed Operations leadership one of the most important positions within the entire dealership.

Skills Employers Look For

Successful Automotive Parts & Service Directors are often:

• Strong Leaders
• Financially Minded
• Customer Focused
• Organized
• Results Driven
• Effective Communicators
• Team Builders
• Strategic Thinkers

Employers frequently seek experience in:

• Fixed Operations Management
• Service Department Leadership
• Parts Department Leadership
• Automotive Retail Operations
• Technician Recruiting
• Customer Retention Programs
• Warranty Operations
• Inventory Management
• Multi-Store Operations
• Dealership Financial Performance

The strongest candidates understand both people and profitability.

Technician Recruiting Is a Major Part of the Job

One of the biggest challenges facing dealerships today is attracting and retaining qualified automotive technicians.

Many Parts & Service Directors play a direct role in:

• Recruiting Automotive Technicians
• Hiring Diesel Technicians
• Building Apprentice Programs
• Developing Technician Career Paths
• Improving Technician Retention
• Creating Positive Shop Cultures
• Supporting Ongoing Training

Successful Fixed Operations leaders understand that great people are the foundation of great service departments.

Technology Used by Modern Fixed Operations Leaders

Today's Parts & Service Directors rely on technology and reporting tools to manage performance.

Common systems include:

• CDK
• Reynolds & Reynolds
• Tekion
• Dealertrack
• Xtime
• Rapid Recon
• Parts Inventory Systems
• OEM Fixed Operations Reporting Platforms
• Customer Retention Software
• Service Marketing Platforms

Data-driven decision making has become an important part of modern Fixed Operations leadership.

Career Growth Opportunities

Many Automotive Parts & Service Directors begin their careers as:

• Automotive Technicians
• Service Advisors
• Parts Counter Professionals
• Warranty Administrators
• Shop Foremen
• Service Managers
• Parts Managers

With experience and proven leadership, many advance into:

• Fixed Operations Director
• Parts & Service Director
• Platform Director
• General Manager (GM)
• Dealer Group Executive
• Vice President of Operations
• Chief Operating Officer (COO)

Many of the automotive industry's most respected executives started their careers in Fixed Operations.

Why Parts & Service Director Jobs Remain in Demand

Dealerships continue investing heavily in Fixed Operations because customer retention and service revenue are critical to long-term success.

Organizations continue seeking leaders who can:

• Improve Service Department Performance
• Increase Parts Sales
• Recruit and Retain Technicians
• Improve Customer Satisfaction
• Develop Management Teams
• Increase Profitability
• Support Multi-Store Growth

Experienced Parts & Service Directors remain among the most sought-after leadership professionals in the automotive industry.

Why Employers Use AUTOjobs.com

AUTOjobs.com has specialized exclusively in automotive employment since 1995.

Unlike general employment websites that attract applicants from every industry, AUTOjobs.com focuses solely on automotive careers.

Employers use AUTOjobs.com to recruit professionals experienced in:

• Fixed Operations Leadership
• Service Department Management
• Parts Department Management
• Technician Recruiting
• Automotive Retail Operations
• Customer Retention
• Dealer Group Management
• Multi-Store Fixed Operations

That means less recruiting noise and greater visibility among professionals who already understand dealership operations and automotive service management.

Find Automotive Parts & Service Director Jobs Near You

Search AUTOjobs.com for:

• Automotive Parts & Service Director Jobs
• Fixed Operations Director Jobs
• Automotive Service Director Jobs
• Dealership Fixed Operations Jobs
• Dealer Group Fixed Operations Careers
• Automotive Parts Director Jobs
• Service Department Leadership Jobs
• Fixed Ops Director Jobs
• Automotive Operations Management Careers
• Dealership Executive Management Jobs

Whether you're leading a single dealership's Fixed Operations team or overseeing multiple locations for a dealer group, AUTOjobs.com helps connect experienced automotive leaders with employers nationwide.