Service Advisor | Mark Jacobson Toyota Durham NC

$50k-$60k | Auto Dealer Service Advisor Jobs | Mark Jacobson Toyota Durham NC 27707

Mark Jacobson Toyota
4516 Durham-Chapel Hill Blvd
Durham NC 27707

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Mark Jacobson Toyota, we believe that to deliver the best experience for our customers we must start with the best experience for our associates.  We believe in rewarding success with industry leading compensation programs, a competitive benefits package, and providing work/life balance. If you are driven to succeed and looking for an opportunity with a growing company, we would love the chance to talk.

Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
  • Distribute work between technicians efficiently

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen
  • Fully vaccinated required.

What We Offer:

  • A 5-day work week, plus we are closed on Sundays.
  • Leadership that invests in your success.
  • Full benefits including, Medical, Dental, Vision and Life.
  • 401 (k) plan with employer match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

View more | Auto Dealer Service Advisor Jobs | on AUTOjobs.com

Need help finding the right job? Try Posting your resume with AUTOjobs.com | GO HERE to get started!

  • Company
    Auto Jobs
  • Location
    Durham, North Carolina
  • Posted
    2 months ago
  • Category
    Service Department
    Entry Level
  • Region
    Southeast
  • Income Range
    50,000-60,000