Service Advisor | Subaru of Little Rock AR

$50k-$60k | Auto Dealer Service Advisor Jobs | Subaru of Little Rock AR 72210

Subaru of Little Rock
12121 Colonel Glenn Rd
Little Rock AR 72210

If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employee’s success and growth. With five locations in the Natural State (Arkansas), opportunities abound!

To ensure excellent customer service, by providing accurate and effective advice to every customer. Service Advisors are known as the liaison between the customer and service technicians.

Responsibilities:

  • Oversee service orders and flow of service drive lane.
  • Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians’ time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems, order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications:

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license

What we offer:

  • Medical, Dental and Life Insurance
  • Vision Insurance
  • Short term and long-term disability
  • 401K
  • Paid time off
  • Closed on Sundays!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Auto Jobs
  • Location
    Little Rock, Arkansas
  • Posted
    4 weeks ago
  • Category
    Service Department
    Entry Level
  • Region
    South Central
  • Income Range
    50,000-60,000