Service/Sales BDC Administrator

Automotive Business Development Manager Jobs – Broomfield CO 80020

Jaguar Land Rover Flatirons
11420 Via Varra
Broomfield, CO 80020

At Jaguar Land Rover Flatirons, we do things differently. We consistently adapt, grow, and progress as trend setters in the automotive industry. Because of this our TEAM are proud of where they work!

Jaguar Land Rover Flatirons is currently looking for a talented BDC Service/Sales Administrator that aligns with our culture and acts with respect, intellect, integrity, and teamwork.

Why work at Jaguar Land Rover Flatirons?

  • World class facility with state-of-the-art equipment
  • Industry leading pay and a written path for career growth
  • Paid training and certifications
  • A Great TEAM with a Great Culture
  • Paid Time Off, Medical, Dental, Vision, and 401k
  • Employee discounts on Vehicle Purchase, Parts, Service and More!

The BDC Service/Sales Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to service and sales departments within a dealership. This individual completes all reports and administrative procedures as required. If you like a fast-paced work environment, and talking on the phone, this would be a great fit for you! The pay starts off at $15.00 an hour + bonuses.

The BDC Service/Sales Administrator is supervised by the Service Director and Centre Manager.

ESSENTIAL FUNCTIONS AND DUTIES

  • Lead customer relations process management.
  • Develop accountable, continuous improvement plans.
  • Gather accurate customer information to create a database for continual follow-up and retention.
  • Utilize computer skills within our internet department to increase appointments, sales and customer retention.
  • Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the Service Director.
  • Utilize phone skills to set solid appointments with daily customer call-ins, previous customers, referrals, and service customers.
  • Other duties as assigned.
  • Constructively communicate with other dealership personnel as required to satisfy customer needs.
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
  • Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
  • Arrive at work, take breaks, and depart work at the times designated by management.
  • Attend meetings and trainings as scheduled.
  • Ensure that work areas and customer waiting areas are kept clean.

PERFORMANCE MEASUREMENTS/EXPECTATIONS

  • Achieve at or above 100% of region with service satisfaction scores.
  • Set a daily prescribed number of service appointments

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

  • Customer Service Orientation – actively looking for ways to serve our customers.
  • Active Listening – give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times.
  • Speaking – communicate information effectively when talking to others
  • Time Management – manage one’s own time
  • Typing – ability to type efficiently
  • Mathematics – using mathematics to solve problems.
  • Basic computer skills

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

View more – Automotive Business Development Manager Jobs – on AUTOjobs.com

  • Company
    Jaguar Land Rover Flatirons
  • Location
    Broomfield, Colorado
  • Posted
    2 months ago
  • Category
    Administration
    Sales / Management
  • Region
    Mountain / Southwest
  • Income Range
    30,000-40,000