Automotive Service Advisor Job

Automotive Service Advisor Jobs – North Little Rock Arkansas

McLarty Toyota
4336 Landers Rd
North Little Rock AR 72117

Automotive Service Advisor Jobs – description

  • Schedules service appointments.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes up customer’s vehicle problems accurately and clearly on repair order.
  • Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
  • Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time”.
  • Checks with dispatcher, if necessary.
  • Obtains customer’s signature on repair order; provides customer with a copy.
  • Establishes customer’s method of payment.
  • Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day.
  • Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
  • Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas.
  • Makes sure they are locked and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up-to-date.
  • Explains completed work and all charges to customers.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
  • Supervises all cleaning and prepping of new and used vehicles.
  • Keeps work area clean.

Automotive Service Advisor Jobs – Marginal Duties:

  • Maintains a professional appearance. Other duties may be assigned.

View more – Automotive Service Advisor jobs – on AUTOjobs.com

  • Company
    Auto Jobs
  • Location
    North Little Rock, Arkansas
  • Posted
    2 months ago
  • Category
    Service Department
  • Region
    South Central