Service Writer | Jon’s Service Center Fort Smith AR

$30k-$40k | Automotive Service Advisor Jobs | Service Writer | Jon’s Service Center Fort Smith AR 72916

Jon’s Service Center
11418 Highway 71 S
Fort Smith, AR 72916

Automotive Service Writer – Summary

Automotive service writers greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. Order parts as needed. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Automotive Service Writer – Essential Duties

  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Maintains a professional appearance.
  • Keeps work area clean.
  • Other tasks as assigned

Automotive Service Writer – Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Automotive Service Writer – Education and/or Experience

Two to four years related experience and/or training; or equivalent combination of education and experience

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

View more | Automotive Service Advisor Jobs | on AUTOjobs.com

Need help finding the right job? Try Posting your resume with AUTOjobs.com | GO HERE to get started!

  • Company
    Jon’s Service Center
  • Location
    Fort Smith, Arkansas
  • Posted
    1 month ago
  • Category
    Service Department
  • Region
    South Central
  • Income Range
    30,000-40,000