Automotive Service Manager Job

Automotive Service Manager Jobs – New York

New York New Car Dealership
New York NY 10019

We’re hiring an Automotive Service Manager to join our dealership.

Do you have previous experience as a Service Manager and are looking for your next opportunity? Apply to our position and come join our team.

Automotive Service Manager Jobs – Responsibilities

  • Forecast goals and objectives for the service department
  • Hire, train, and monitor the performance of all service department staff
  • Oversee day to day operations in the shop
  • Ensure customers receive prompt, courteous, and effective service
  • Serve as the liaison between technicians and customers
  • Take ownership of customers experience by carrying out additional assignments , enabling the dealership top leave a positive impression with the customer
  • Assist customers in servicing, repairing and explaining each service need.
  • Understanding customers’ requirements and concerns; matching requirements and concerns to various service options.
  • Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Automotive Service Manager Jobs – Qualifications

  • Previous experience as a Service Manager
  • Strong knowledge of the service drive
  • Ability to lead, manage, and coach a team
  • Organized and friendly personality
  • Strong focus on providing excellent customer service.
  • High School Diploma or Equivalent
  • Demonstrated ability to manage others
  • Time management skills
  • Team oriented and self-motivated
  • Ability to work with little supervision
  • Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

View more – Automotive Service Manager Jobs – on AUTOjobs.com

  • Company
    Auto Jobs
  • Location
    New York, New York
  • Posted
    2 weeks ago
  • Category
    Service Department
  • Region
    Mid Atlantic