Area Operations Manager | Dent Wizard, Arlington VA

Automotive Service Manager Jobs, Area Operations Manager Jobs, Dent Wizard, Arlington Virginia

Dent Wizard
Arlington VA

As an Area Operations Manager your essential job functions include:
Leadership (35%)
  • Create a positive and productive working environment consistent with Dent Wizard’s core values
  • Lead, coach and develop team to drive productivity and retention – complete ride-alongs as necessary
  • Address day-to-day operational issues and ensure maintenance of customer sites for EHS and cleanliness
  • Deliver Dealer/Rental operating performance for assigned customers in terms of Revenue, EBITDA, LSR, Employee Engagement and Retention
  • Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing new procedures.
  • Partner with enabling functions to drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without sacrificing five-star service expectations.
  • Identify opportunities to streamline and simplify processes, as well as optimize day-to-day operations
  • Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
  • Participate in field town hall communications
Customer Engagement (35%)
  • Ensure fulfillment of service meets customer expectations
  • Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
  • Partner with Sales to ensure Team Sell approach and expand services
  • Maintain knowledge of customer pricing and service expectations.
  • Expediently address customer, operational, and performance concerns.
  • Identify and implement value-added customer solutions
Staffing (20%)
  • Drive talent selection and hiring for area roles needed
  • On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
  • Drive a culture of coaching through on the job engagement and formalized training to support technician development, engagement, and retention
Administration (10%)
  • Troubleshoot most critical operational and personnel issues
  • Ensure sites meet compliance standards (environmental, safety, and health)
  • Support and adhere to DW’s policies and procedures on ethics standards and commitments
Competencies Required
  • Lead and coach technicians
  • Results Orientation
  • Systems Thinking / Process Improvement
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Apply Knowledge
Position Requirements
  • Minimum of 2 years leadership experience required.
  • 3 years proven operations experience in a similar type of environment.
  • Auto and reconditioning industry experience preferred.
The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting base salary is expected to be between $65,000 and $75,000 annually. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).
Physical Job Requirements
  • Continuous viewing from and inputting data to a computer screen.
  • Travel as necessary (up to 20%).
Drug Policy
  • All applicants being considered for employment must pass a pre-employment drug screening and background check.

Apply Now!!!

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

Need help finding the right job? Try Posting your resume with AUTOjobs.com | GO HERE to get started!

  • Company
    Dent Wizard
  • Location
    Arlington, Virginia
  • Posted
    2 months ago
  • Category
    Body Shop
    Service Department
  • Region
    Southeast
  • Income Range
    60,000-70,000