High Line Automotive Service Manager

ZT Motors of Fort Walton Beach seeks a High Line Automotive Service Manager in Ft. Walton Beach, FL.

Privately owned, high-performing dealership seeks skilled and motivated individual to join our growing, client-focused team as a High Line Automotive Service Manager. The ideal candidate is passionate about the our brands, and committed to maximizing the service team’s efficiency and profitability.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

  • Manage and motivate technicians and advisors.
  • Oversee employee training and development.
  • Forecast goals and objectives for department and implement strategies to meet them.
  • Communicate effectively in service department and interdepartmentally
  • Demonstrate a daily commitment to customer satisfaction, both on the phone and in person
  • Monitor accounting schedules and receivables
  • Understand and accurately capture customers’ vehicle concerns
  • Present diagnosis and provide repair recommendations from the service maintenance menu
  • Generate and manage service documentation: complete repair orders; obtain necessary customer signatures; generate quotes and estimates
  • Understand all federal, state and local laws that govern automobile repairs
  • Understand the terminology of the automobile business and keep abreast of technical changes and recalls

QUALIFICATIONS:

  • At least eight years prior experience as Service Advisor, preferably with Mercedes Benz or BMW.
  • Passionate commitment to client satisfaction, as proven by outstanding CSI marks
  • Self-starter who can innovate and problem-solve
  • Skilled at managing a team of technicians and advisors
  • High school diploma or equivalent
  • Valid in-state driver’s license
  • Prior experience providing exceptional client service
  • Detail-oriented and client-focused, with excellent communication skills
  • Comfortable using latest technology (computers/smartphones) and various programs such as ADP, Microsoft Office, and CRM systems (preferable)
  • Must pass pre-employment testing to include background check and drug screening

DETAILS:

  • Full-time position

WHAT WE OFFER:

  • Ongoing company-wide training
  • Aggressive pay plans with growth opportunities
  • Professional, enthusiastic and supportive work environment
  • Full benefits including medical, dental, vision and 401K

 

Please apply below.

ZT Motors of Fort Walton Beach
Fort Walton Beach, FL 32547