Regional Service Director

Car Dealership Jobs – Automotive Jobs – Fixed Operations Director – Automotive Service Manager Jobs – Parts and Service Director

Garff Enterprises Corporate
111 E Broadway
Salt Lake City UT 84111

Regional Director, Service Operations – Corporate

Service Director job description

The Regional Service Operations Director is the liaison between Ken Garff Automotive Corporate, the Regional Teams and our dealership network, and shares accountability for the execution of companywide strategy related long-term business development and profitability of the Service Departments. The broader role of this position is to oversee, support, monitor and track progress related to business goals and objectives. The more specific role includes: Helping RVP’s, GM’s and Service Managers run efficient and profitable departments through productive staffing, training, customer retention strategies, cost controls, safety & compliance, achievement of objectives, and maintenance of all fixed operations equipment.


  • Results Orientation – the ability to plan and achieve business goals within the timelines established
  • Teamwork – ability to work with others to effectively enhance results or processes
  • Problem Solving – ability to root cause problems and present solutions
  • Interpersonal Skills – the ability to interact with employees and customers at all levels
  • Communication – ability to identify and deliver critical information to the appropriate parties
  • Leadership & Example Setting – the ability to motivate dealership managers and employees and model desired behaviors
  • Financial Acumen – the ability to understand and analyze dealership financial numbers while looking for opportunities to enhance effectiveness
  • IT – proficient in the use of Reynolds and dealership Service related software


  • Dealer visits in and out of state as needed
  • Execute strategies to support Customer Retention, Business Growth and Profitability
  • Support, train, motivate, counsel, and monitor the performance of Service department staff
  • Support and train Garff Management Routines and effective Garff Management Meetings
  • Support company Service strategies tied to business goals and objectives
  • Analyze the performance of the departments using: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
  • Analyze repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc.
  • Be a Service expert with DMS software (R&R/Automate)
  • Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. (Safety and Compliance)
  • Provide technical and computer assistance to employees as needed
  • Conduct meetings with department employees and attend other Company/Management meetings.
  • Participation and Support of cross-functional team initiatives tied to business goals
  • Interact with manufacturer representatives and maintain high levels of manufacturer satisfaction
  • On occasion, handle customer complaints and maintain high customer satisfaction standards.
  • Keep abreast of new equipment and tools available and recommend purchases.
  • Carry out management responsibilities in accordance with the Company’s policies and applicable laws

Service Director – QUALIFICATIONS: All employees must adhere to the below Company Values: Treat People RIGHT

Respect – we treat everyone with genuine care & concern
Intelligence – we learn, grow and adapt
Greatness – we are consistently exceptional in our work and continually improve
Honesty – we keep our commitments, tell the complete truth, and act with integrity
Teamwork – we understand responsibilities of teamwork and pull our own weight

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

Service Director – EDUCATION and/or EXPERIENCE:

  • Minimum 5 years’ experience with in-dealership Service or Parts Management or equivalent Management / Manufacturer experience
  • Knowledge of the automotive industry and fundamentals of dealership analytics
  • Bachelor’s degree with Business or Automotive Management emphasis or equivalent work-related experience
  • Proven ability to lead groups or staff; management experience
  • Self-Directive – proven ability to accomplish business goals and results
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
  • Ability to write routine reports and correspondence
  • Ability to speak and communicate effectively before groups of customers or employees of organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Service Director – COMPUTER SKILLS:
Inventory Control Software, Reynolds DMS, internet, Microsoft Office Products

Service Diretor – PHYSICAL DEMANDS:
While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to lift up to 10 pounds and up to 25 pounds.

Service Director – WORK ENVIRONMENT:
While performing the duties of this job the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock.  The noise level in the environment can be loud.


This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description.  I understand the responsibilities, requirements and duties expected of me.  I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee.  I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer

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  • Company
    Auto Jobs Online
  • Location
    Salt Lake City, Utah
  • Posted
    2 weeks ago
  • Category
    OEM, Aftermarket
    Service Department
  • Region
    Mountain / Southwest