Warranty Administrator

Warranty Administrator – Lansing IL – Automotive Jobs – Car Dealership Jobs – Warranty Administrator jobs

Napleton’s River Oaks Chrysler Dodge Jeep Ram
17225 Torrence Ave
Lansing IL 60438

Warranty Administrator jobs – Responsibilities

  • Process all claims by next business day following RO close date
  • Handle and resolve all claim corrections and charge-backs
  • Establish and maintain relationships with the manufacturer’s designated warranty representatives
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Flag the technicians for the hours earned on the service they performed
  • Check each repair order against the vehicles service history to avoid duplicate claims
  • Provide a weekly report to the service manager regarding claim status
  • Report any fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  • Assist service consultants in closing all open warranty RO’s
  • Assist service consultants and technicians with any warranty questions
  • Assist with special projects, audits and reports as requested
  • Review and manage all aging schedules and reports
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
  • Attend warranty training courses as needed
  • Other duties as assigned.

Warranty Administrator jobs – Qualifications

  • High school diploma or the equivalent
  • Ability to effectively communicate verbally and in writing
  • Ability to confront and resolve difficult customer service situations
  • Demonstrated customer service skills
  • Ability to read and comprehend written instructions and information
  • General knowledge of automotive parts and vehicle mechanical operations
  • Two years of experience in an automotive dealership
  • Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test

Warranty Administrator jobs – What We Offer

  • Medical and Vision
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule
  • Discounts on products and services

View more – Warranty Administrator Jobs – Car Dealership Jobs – Automotive Jobs – Lansing IL – on AUTOjobs.com

  • Company
    Auto Jobs Online
  • Location
    Lansing, Illinois
  • Posted
    1 month ago
  • Category
    Administration
    Service Department
  • Region
    Great Lakes