Remote Client Center Agent | Work From Home | MobilityWorks Merrillville IN

Remote Client Center Agent Jobs | Work From Home Jobs | MobilityWorks Merrillville IN 46410

MobilityWorks | Driverge
1770 W 81st Ave
Merrillville IN 46410

MobilityWorks®, serves the disabled community with wheelchair accessible minivans, full-size vans with lifts, as well as commercial fleet vehicles. Thousands of individuals and business clients each year benefit from the products and services we provide. Our mission is to provide wheelchair users with the mobility, independence, and personal freedom they desire. Reach out to see how you can join the team leading this effort!

We are looking for an enthusiastic Client Care Agent to work in our remote call center and provide world-class customer service to our amazing clients. The Agent would be responsible for setting up appointments for new customers to meet with our Certified Mobility Consultants where they can discuss the best solution to get them back on the road and Be There for the moments that matter most in life.

The Client Care Agent is responsible for:

  • Thriving in a fast-paced, high volume call environment.
  • Building rapport quickly with clientele to determine need.
  • Managing inbound and outbound appointments, internet leads, and internally generated customer opportunities.
  • Answering incoming calls from queue in a professional and courteous manner.
  • Fostering a team environment by creating and maintaining a positive relationship with peers, clients and general managers.
  • Promptly and accurately entering all customer inquiry data into CRM software.

Qualified Candidate will possess:

  • At least 2-3 years of call center, inside sales or telemarketing experience, particularly in a fast-paced environment.  Familiarity in an automotive call center is not required, but helpful.
  • Highly effective communication skills with a compelling phone presence.
  • Strong customer service mentality.
  • Warm and friendly demeanor.
  • Good energy with a positive attitude.
  • Proficiency with Customer Relationship Management software and integrated phone systems.
  • Solid verbal, written, and interpersonal communication skills.

What We offer you:

  • Competitive Salary with monthly Bonus
  • Medical, Dental & Vision Insurance plan(s).
  • Flexible Spending Account option
  • 7 paid holidays, Personal Time Off, Social Responsibility Time.
  • Employer Paid Benefits such as: Tuition Reimbursement Program, Employee Assistance Program, Life and Disability insurance.
  • Employee Wellness Program
  • 401(k) Retirement Plan options with generous company match.
  • Future advancement opportunities.
  • An incredibly rewarding experience in a team-centered environment.

Interested? Apply today!

Military Veterans are highly encouraged to apply!

We embrace diversity! Be part of an organization that invests in YOU!

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    MobilityWorks | Driverge
  • Location
    Merrillville, Indiana
  • Posted
    1 month ago
  • Category
    OEM, Aftermarket
    Entry Level
  • Region
    Great Lakes