Solutions Support Specialist II | Better Car People, Boca Raton Florida

Automotive Aftermarket Jobs Boca Raton Florida, IT Jobs, Technical Support Jobs

Better Car People
Boca Raton, Florida

Summary:

We are seeking a talented and experienced Solutions Support Specialist II to join our dynamic team. The ideal candidate will be responsible for providing technical support and guidance to our automotive dealership customers, troubleshooting and resolving complex issues, and ensuring customer satisfaction. The Solutions Support Specialist II will also work closely with the sales and product development teams to develop and implement new solutions for our clients.

Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Diagnose and troubleshoot technical issues related to our products and services
  • Collaborate with cross-functional teams to resolve customer issues in a timely manner
  • Develop and implement new solutions for customers based on their needs and requirements
  • Document and track customer interactions and resolutions in our CRM system
  • Train and mentor junior support team members
  • Stay up-to-date on industry trends and best practices to provide top-notch support to customers
  • Participate in product testing and quality assurance activities

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in technical support or customer service roles
  • Strong knowledge of software applications, cloud-based solutions, and IT systems
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Experience with CRM systems and ticketing tools
  • Certification in ITIL or similar frameworks is a plus
  • Proven track record of delivering high-quality customer support

If you are a proactive and customer-focused individual with a passion for technology and problem-solving, we want to hear from you. Join our team as a Solutions Support Specialist II and help us deliver innovative solutions to our customers.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    HT | Better Car People
  • Location
    Boca Raton, Florida
  • Posted
    4 weeks ago
  • Category
    Administration
    Dealership Support
    OEM, Aftermarket
  • Region
    Southeast
  • Income Range
    50,000-60,000