Automotive Collections Representative job Arlington, Texas, with MEI Group, Auto Collector opening

MEI Group
Arlington, Texas

Auto Collections Representative – Call Center

MEI Finance is seeking a dedicated Collection Representative to join our corporate office team. This role focuses on contacting delinquent customers to secure past-due payments while delivering exceptional customer service to MEI Finance clients.

Responsibilities:

• Deliver outstanding customer service over the phone, prioritizing first-call resolution to enhance client satisfaction.
• Oversee, track, and maintain assigned accounts with diligence and accuracy.
• Foster and nurture strong, positive relationships with customers to support long-term engagement.
• Skillfully negotiate payment plans for delinquent loans to achieve mutually beneficial outcomes.
• Employ effective probing techniques and maintain thorough, accurate documentation for all interactions.
• Verify and update account demographics to ensure data integrity and compliance.
• Achieve collection targets, including delinquency reduction and cash collection goals.
• Comply with company policies and state/federal regulations to uphold legal and ethical standards.
• Work at a desk, utilizing phone and computer systems to manage tasks efficiently.
• Operate office equipment and software proficiently to support daily operations.
• Comfortable sitting for extended periods to perform role responsibilities effectively.

Qualifications:

• Minimum of two years’ experience in collections, preferably in auto collections, required.
• Two years’ experience in a high-paced administrative or clerical role.
• Two years’ proficiency using Microsoft Office Suite (Outlook, Excel, Word).
• Exceptional time-management skills, with the ability to prioritize tasks, adapt to changes, and maintain accuracy under tight deadlines.
• Thrives in both independent and collaborative team settings, fostering a cooperative work environment.
• Meticulous attention to detail, ensuring precision in all tasks and documentation.
• Excels in a fast-paced environment, managing multiple projects with efficiency and accuracy.
• Strong interpersonal skills, adept at communicating effectively with diverse personalities and communication styles.
• Handles sensitive information with utmost integrity and confidentiality.
• Goal-driven, consistently meeting daily, weekly, and monthly individual and departmental objectives.
• Thorough understanding of the Fair Debt Collection Practices Act (FDCPA) and its applications.
• Superior verbal and written communication skills for clear and professional interactions.
• Excellent organizational skills to streamline processes and enhance productivity.
• Robust multitasking abilities, maintaining performance under high-pressure conditions.
• Receptive to feedback, with a strong ability to implement constructive guidance effectively.

Schedule:

• On-Site/Arlington, TX
• Full-Time
• 8-hour shift
• Day shift
• Monday to Friday & Every Other Saturday

Compensation: $17.00 per hour, plus weekly cash incentives.

Benefits:

We are proud to offer an exceptional range of benefits to our employees. Our comprehensive benefits package includes Health, Life, Dental, and Vision Insurance, as well as a 401k plan. Additionally, we provide paid holidays and personal time off (PTO) to support work-life balance and personal well-being.

Perks:

At MEI, we prioritize the health and convenience of our employees. That is why we offer Teladoc, a service that grants our staff 24/7 access to medical professionals. With Teladoc, employees can obtain prescriptions, receive medical guidance, and consult with doctors over the phone, eliminating the need for physical doctor visits in many cases.

Furthermore, we understand the importance of maintaining an active and healthy lifestyle. That is why we provide a fully equipped onsite gym for our employees. Our corporate gym encourages physical well-being and promotes a healthy work-life balance.

About MEI Group

Headquartered in the Dallas-Fort Worth (DFW) region, MEI Group is a privately owned consortium of companies established in 1992. Employing over 300 dedicated professionals, we have earned a distinguished reputation for excellence and expertise in the automotive industry. Our commitment to quality has solidified our standing as a trusted leader over three decades.

MEI Group operates eight dealerships under a buy here pay here model, allowing customers to purchase vehicles and secure financing directly through us. This integrated approach simplifies the car-buying process, offering flexible, customer-focused financing solutions tailored to diverse needs.

MEI Finance, the in-house financing arm of MEI Group, provides seamless financing services across all our dealerships. By offering customized financing directly at the point of sale, MEI Finance streamlines the process, ensuring convenience and personalized solutions that empower our customers to drive with confidence.

Join the MEI team and enjoy the benefits of collaborating with a reputable company that values its employees’ health, well-being, and work-life balance!

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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