Automotive IT Help Desk Technician | Sewell Ford Lincoln, Odessa, Texas

Automotive IT Help Desk Technician job Odessa, Texas, with Sewell Ford Lincoln, IT Department opening

Sewell Ford Lincoln
Odessa, Texas

IT Help Desk Technician – Sewell Ford, Odessa, Texas

Join Sewell Ford, part of the Sewell Family of Companies, a West Texas automotive leader with over 110 years of excellence, as an IT Help Desk Technician in Odessa, Texas. We’re seeking a tech-savvy, customer-focused professional to provide exceptional technical support and maintain our reputation for outstanding service. This full-time role is perfect for someone with strong communication skills, a knack for problem-solving, and a passion for helping others in a dynamic, team-oriented environment. Apply today to grow with us!

Key Responsibilities:

  • Act as the primary contact for customers seeking technical support via phone or email.
  • Perform remote troubleshooting using diagnostic tools and targeted questions.
  • Identify and implement the best solutions based on customer-reported issues.
  • Guide customers step-by-step through problem resolution processes.
  • Escalate unresolved issues to higher-level support teams as needed.
  • Provide clear, accurate information about IT products and services.
  • Log all issues, resolutions, and events accurately for record-keeping.
  • Follow up with customers to update them on issue status and resolutions.
  • Relay customer feedback and suggestions to the appropriate internal teams.
  • Propose improvements to IT support procedures to enhance efficiency.

Qualifications & Skills:

  • Proven experience as a help desk technician or in a customer support role.
  • Eagerness to learn and adapt to new technologies.
  • Strong knowledge of office automation products, databases, and remote control tools.
  • Solid understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues effectively.
  • Proficient in English with excellent verbal and written communication skills.
  • Customer-focused mindset with patience and a calm demeanor.

Schedule:

  • Full-time: Monday–Friday, 8:00 AM–5:00 PM

Why Join Sewell Ford?
At Sewell Ford, we value teamwork, innovation, and a commitment to excellence. Join our Odessa team to make a meaningful impact while advancing your IT career in a supportive, family-like culture. Apply now to contribute to our legacy of exceptional service with a trusted automotive leader!

What We Offer:

  • Competitive Benefits: After a provisional period, access medical, dental, and vision insurance, 401(k) with company match, company-paid life insurance, and short-term disability.
  • Paid Time Off: Generous vacation and holiday pay to support work-life balance.
  • Career Growth: Paid training and continuing education to foster professional development.
  • Supportive Culture: Join a family-oriented team with a “welcoming, collaborative environment,” as praised by employees, where your contributions are valued.
  • Employee Perks: Supplemental insurance options and exclusive discounts on vehicle purchases and services.
  • Trusted Reputation: Work for a dealership with a 4.5-star Google rating, lauded for “exceptional service” and “friendly, professional staff.”

Since 1911, the Sewell Family of Companies has been a trusted name in West Texas, creating a workplace where employees thrive and customers return. We are committed to fostering growth, celebrating the unique strengths of each team member, and supporting their journey to achieve their highest potential.

Sewell upholds a strong commitment to equal opportunity, hiring, training, promoting, and compensating based on talent and potential. We prohibit discrimination based on race, color, religion, sex, national origin, age, marital status, disability, citizenship, or any other characteristic protected by federal, state, or local laws.

Apply Today!
Ready to elevate your career with Sewell Family of Companies in Odessa, TX? Submit your resume to join our team and work with top-tier brands! Apply Now for this exciting opportunity.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

Need help finding the right job? Try Posting your resume with AUTOjobs.com | GO HERE to get started!

  • Company
    Sewell Ford Lincoln
  • Location
    Odessa, Texas
  • Posted
    2 weeks ago
  • Category
    Administration
    Dealership Support
  • Region
    Southwest Central