Automotive Rental Coordinator job Suffolk, Virginia, with Starr Motors, Rental Car Representative opening. No experience? No problem.

Starr Motors
2584 Pruden Blvd.
Suffolk, Virginia 23434

For more than half a century, Starr Motors has cultivated a welcoming and exceptional workplace for customers and team members alike in Suffolk, Virginia. Unlike other family-owned businesses that highlight growth and owner engagement, we go further, treating every individual as a valued guest in our home with unwavering warmth and respect every single day. We are eager to welcome skilled professionals who are passionate about building a fulfilling and dynamic career in the automotive industry with Starr Motors.

RESPONSIBILITIES:

• Welcomes customers via phone and in-person with a courteous, professional demeanor.
• Responds to incoming calls promptly, maintaining a polite and efficient tone.
• Coordinates rental appointments and reservations with accuracy and attention to customer needs.
• Communicates with callers and visitors in a friendly, professional, and effective manner.
• Prepares memos, reports, correspondence, and other documents with precision.
• Develops monthly marketing initiatives to boost rental department business and customer engagement.
• Conducts customer follow-ups to ensure satisfaction and foster lasting relationships.
• Collaborates closely with the service department to streamline transitions from service to rental processes.
• Monitors accounts receivable, ensuring timely payments and maintaining satisfactory levels.
• Upholds a polished professional appearance and keeps a tidy, organized workspace.
• Assists in maintaining a clean and orderly rental department environment.
• Oversees the upkeep and organization of the rental fleet to ensure readiness.
• Arranges rental bookings for insurance customers with clear communication.
• Reconciles nightly deposits accurately to support financial operations.
• Inspects vehicles thoroughly upon pickup and return to verify condition.
• Finalizes rental contracts, clearly explaining policies, verifying credit card details, and securing customer signatures and deposits.

REQUIREMENTS:

• Exceptional time-management abilities to prioritize tasks and maintain efficiency.
• Excellent communication skills, fostering clear and professional interactions.
• Strong professional work ethic, demonstrating reliability and dedication.
• Outstanding customer service skills, ensuring a positive and memorable client experience.
• Warm, approachable personality that engages customers and teammates alike.
• High school diploma or equivalent required; some college coursework is preferred.
• Skilled in basic computer applications to support operational tasks.
• Thrives in a dynamic, fast-paced environment, adapting to high-energy demands.

BENEFITS:

• Paid Holiday and Vacation Time
• Thrift / Savings Plan: 401K
• Employee Healthcare Benefits
• Short- and Long-Term Disability Programs
• Dental Insurance Programs
• Financial Planning options
• Employee Discounts
• Unemployment Insurance
• Workers’ Compensation
• Overtime at Special Events
• Comprehensive training

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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