Automotive Service Advisor/Dispatcher | Bob Mariano Chrysler Jeep Dodge Ram, Concord, New Hampshire

Automotive Service Advisor job Concord, New Hampshire, with Bob Mariano Chrysler Jeep Dodge Ram, Auto Dealership Dispatcher opening.

Bob Mariano Chrysler Jeep Dodge Ram
Concord, New Hampshire

Salary: Based on experience + Commission Opportunities

About Us:
At Bob Mariano Chrysler Jeep Dodge Ram, we take pride in providing top-tier automotive service with honesty, integrity, and a focus on customer satisfaction. We are currently seeking a Service Advisor/Dispatcher who is organized, customer-focused, and ready to play a key role in the smooth operation of our busy shop.

Position Summary:
As a Service Advisor/Dispatcher, you’ll be the vital link between our customers and technicians. You’ll greet clients, understand their vehicle concerns, schedule repairs and maintenance, and dispatch work efficiently to our technicians to ensure timely service. This dual role requires strong communication skills, a good grasp of vehicle systems, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Greet customers and accurately document vehicle concerns and service needs.
  • Provide clear estimates and explain services and repairs in a professional manner.
  • Coordinate and dispatch repair orders to technicians based on skill level and availability.
  • Monitor work progress to ensure timely completion and keep customers updated.
  • Review completed work with customers and process payments.
  • Maintain accurate service records and ensure excellent customer satisfaction.
  • Help manage workflow to optimize technician productivity and bay efficiency.

Requirements:

  • 2+ years of experience in an automotive service advisor or dispatcher role.
  • Strong automotive knowledge and understanding of repair processes.
  • Excellent customer service and communication skills.
  • Ability to manage multiple priorities and thrive under pressure.
  • Proficiency with shop management software (e.g., RO Writer, Mitchell, Shop-Ware).
  • Valid driver’s license and clean driving record.

Benefits:

  • Competitive salary + commission or bonus potential
  • Health, dental, and vision insurance
  • Paid vacation and holidays
  • Ongoing training and career development
  • Friendly and professional work environment
  • Opportunities for advancement

How to Apply:
Select the “Apply Now” below or apply in person at 146 Manchester St Concord, NH 03301. We look forward to adding another valuable member to our service team!

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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