Automotive Service Writer / Service Advisor

Automotive Service Advisor job in Boise, Idaho, with Crown Automotive, Auto Service Writer opening

Crown Automotive
Boise, Idaho

As the first point of contact for our customers, the Service Writer is a vital link between our clients and our technicians. You will be responsible for creating a positive customer experience, accurately communicating vehicle needs, and fostering a collaborative, low-pressure atmosphere. The ideal candidate has excellent communication skills, a strong work ethic, and a genuine desire to serve our customers and support their teammates.

Key Responsibilities

  • Greeting and Intake: Warmly greet customers and actively listen to their vehicle concerns to accurately document issues and service needs.
  • Customer Communication: Clearly explain recommended services, necessary repairs, and provide accurate cost estimates and timelines. Keep customers informed of their vehicle’s status throughout the repair process.
  • Team Collaboration: Communicate effectively with technicians to ensure all repairs are performed to the highest standard. Help manage the shop workflow efficiently to ensure timely service.
  • Administrative Duties: Prepare and process repair orders, schedule appointments, handle billing, and manage customer records using our shop management software.
  • Maintain Integrity: Consistently uphold our values of honesty and transparency by presenting the best solution for the customer, without upselling unnecessary services.
  • Problem Resolution: Address customer questions and concerns with empathy and a positive attitude, demonstrating our commitment to excellent service.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Crown Automotive
  • Location
    Meridian, Idaho
  • Posted
    4 days ago
  • Category
    Administration
    Parts / Management
    Service Department
  • Region
    Pacific Northwest
  • Income Range
    60,000-70,000