Service Lane Manager | Champion Porsche Pompano Beach FL

Automotive Service Manager Jobs Pompano Beach Florida

Champion Porsche
500 West Copans Road
Pompano Beach, FL 33064

Champion Porsche has an outstanding opportunity for a Service Lane Manager to join the Champion Family.

What will you do?

  • Responsible and empowered to handle customer complaints- Items escalated from advisor handling.
  • Managing service drive processes- walk around with tire inspections, upsells, porter deployment, assisting advisors as needed.
  • Holding advisors accountable and assisting with follow-up, customer updates and communication, helping advisors improve for selling best practices.
  • Improving customer experience knowing JD Power/Premier Dealer overall goals.
  • Improving shop efficiency by managing appointment reminders, walk arounds, and handling declined estimates from walk arounds before car dispatched.
  • Ensuring scheduling best practices followed- preparing for recalls, parts acquisition, reminders, history check at time of appointment.

What are we looking for?

  • Number one quality- being able to talk to clients with excellent communication skills, and ability to coach advisors while holding them accountable for expectations.
  • Being well versed in overcoming objections as this person will be dealing with declined estimates.
  • This person ideally would be stationed in the drive very active in the drive where clients would recognize this person as not another advisor.
  • Demonstrated experience in Dealership Service Department.
  • Effectively present information one on one and in small group situations to customers, clients, and other employees of the organization.
  • Ability to carry our instructions furnished in written, oral, or diagram form.

Employment Requirements:

  • Must have a valid driver’s license with satisfactory driving record.
  • Must pass Background Check and Drug Screen

What we offer:

We offer competitive pay, incentives, and outstanding benefits for you and for family which include:

  • 401(k)- 10% Match annually.
  • Free Dental
  • Vision
  • Various Health Insurance plans
  • Employer Paid Life insurance.
  • Paid time off
  • 6 paid Holidays
  • Paid 8hr- Wellness day off for annual physical
  • Short/Long Term Disability
  • Additional Life Insurance
  • Aflac
  • EAP

Schedule:

Monday-Friday 7:30am-6:00pm

Saturday Availability & Available for Overtime.

Non-exempt Position, Overtime after 40 working hours

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Champion Porsche
  • Location
    Pompano Beach, Florida
  • Posted
    1 month ago
  • Category
    Service Department
  • Region
    Southeast