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Automotive Service Manager, Haverhill, MA

Automotive Service Manager Jobs in Massachusetts | Service Manager Haverhill MA – Jaffarian Volvo/Toyota Merrimack Valley

Jaffarian Volvo Toyota
Haverhill, Massachusetts

Join the Jaffarian Family as an Experienced Service Manager!

Jaffarian Volvo/Toyota is on the lookout for a seasoned Service Manager to join our dynamic team for automotive service manager jobs in Massachusetts and service manager jobs Haverhill MA.

We offer a performance-driven environment, a collaborative culture, excellent compensation packages, a large and ever-growing customer base, highly productive technicians, and a promote-from-within philosophy—ideal for proven leaders in fixed operations manager Merrimack Valley and high-volume service manager Greater Boston North roles. As a family-owned company, we truly value and reward our team members in Jaffarian Volvo Toyota service leadership. Jaffarian Volvo Toyota, New England’s oldest Toyota dealer, is now under new management and four generations strong—perfect for dealership service manager near Lawrence Methuen professionals ready to lead excellence in the Merrimack Valley and Greater Boston North area.

This is your chance to thrive in one of the best service manager jobs Haverhill Massachusetts offers, driving CSI, profitability, and team success in a supportive, legacy-driven dealership environment. Join us and be part of our legacy—apply today to lead fixed operations at Jaffarian Volvo/Toyota in vibrant Haverhill, MA!

Potential to earn $100K++ DOE

Up to a $25k sign-on bonus, DOE. Apply for details.

Responsibilities

  • Provide assistance to customers with service, repair, and clarification of each service required.
  • Comprehend customer needs and concerns to align them with appropriate service options.
  • Ensure customers are consistently informed and updated throughout the service process.
  • Remain informed about new products, features, and accessories through mandatory product training.
  • Implement a follow-up system for service customers to encourage repeat and referral business, enhancing customer satisfaction.
  • Recruit and manage all service department staff, overseeing their customer service performance.
  • Set goals and objectives for the department, including an annual operating budget and a marketing plan to attract new business.
  • Achieve a high Customer Service Index (CSI) by addressing customer complaints swiftly and effectively.

Qualifications

  • A minimum of three years’ experience in a service manager role.
  • A strong commitment to delivering excellent customer service.
  • Possession of a high school diploma or higher.
  • A clean driving record and a valid driver’s license.
  • A motivated individual, keen to enhance skills, and capable of both working autonomously and supporting team efforts.

Ready to take your career to the next level? Join Jaffarian Volvo/Toyota and make a difference!

What we offer
  • Engaged knowledgeable management
  • Air-Conditioned Shop
  • Dedicated service BDC, our phones get answered!
  • Top performing CSI
  • Loyal customer base
  • Medical Insurance
  • Dental Insurance
  • Prescription Insurance
  • Long Term Disability Insurance
  • Short Term Disability Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays
  • Paid Vacations
  • Paid Training
  • Flexible schedules

We are committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind, ensuring fair treatment for all employees and applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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