Automotive Technician & Validation Analyst – SolvIT, Inc. | Job in Rochester Hills, MI

SolvIT, Inc.
2831 Research Drive
Rochester Hills, MI 48309

Location: 2831 Research Drive, Rochester Hills, MI 48309
Position Type: Full-Time
Schedule: Monday–Friday, Standard Business Hours
Work Arrangement: In-Office with Potential for Hybrid (Subject to Business Needs)

SolvIT, Inc., a leader in automotive technology solutions in Rochester Hills, MI, is seeking a skilled Vehicle Technician & Validation Analyst to support our cutting-edge service operations. If you’re a detail-oriented professional with automotive expertise and a passion for customer support, join our caring, innovative team dedicated to teamwork and excellence. This dual role combines hands-on vehicle validation with technical support, offering a dynamic career in a thriving industry hub.

Support Analyst Tasks

• Taking and responding to inbound communications [feedback/emails] from customers seeking support on the data and application
• Creates and updates tickets in a software-based ticketing system following internal policy and procedures
• Identifies possible issues and root causes for customer concerns
• Accurately categorize issues
• Escalates concerns to respective author, supervisor or manager, as needed via JIRA, e-mail or verbal request
• Perform validation tests and diagnosis for data/application updates and current issues in authoring, staging, and production environments
• Visually differentiate wiring colors to verify the accuracy and function of vehicle components
• Provide documentation on errors found or improvements to be made on removal and install procedures, diagnostics procedures, etc.

On-Vehicle Validation Tasks

• Perform on-vehicle validation procedures (removal and installation of vehicle parts) and document accuracy of documented procedures in the Service Catalog
• Provide documentation on errors found or improvements to be made
• Report validation data to the team lead to ensure activities are aligned with checkpoints discussed before validation and perform quality checks weekly
• Prepare and present final data reports to client and management teams
• Verify the accuracy and function of vehicle components by visually distinguishing wire colors
• Analyze potential concerns related to web-based application
• Able to keep all validation organized and up-to-date throughout each project, including data backup, weekly data review, and providing any additional detailed information requested by management
• Taking and responding to inbound communications [feedback/emails] from customers seeking support on the data and application
• Creates/Updates tickets in a software-based ticketing system following internal policy and procedures
• Escalates concerns to respective author, supervisor or manager, as needed via JIRA, e-mail or verbal request

What makes you qualified?

• ASE Certification
• Previous technician with dealership or aftermarket shop experience
• Must have a clean driving record and valid driver’s license
• Ability to read and understand wiring schematics and service procedures
• Able to remove and install vehicle parts using service information manuals
• Must be able to visually differentiate varying degrees of wire colors and locations
• Experience in the automotive industry, service programing and vehicle diagnostics
• Ability to read and understand wiring schematics and service procedures
• Intermediate user of Microsoft Office Suite including Outlook, PowerPoint, and Excel
• Ability to present reports and data findings in a public group setting
• Excellent troubleshooting abilities
• Windows 10 and 11 experience
• Ability to understand basic data base structures (i.e. use of Microsoft Access)
• Analyze problems related to web-based applications
• Ability to use networking and remote assistance tools; Microsoft Teams, Zoom, etc.
• Ability to interface and communicate effectively (both written and verbal) with various levels of customers, peers and management with varying degrees of technical knowledge
• Strong attention to detail, must be detail-oriented and precise
• Ability to successfully prioritize tasks in a high-paced environment
• Customer service experience in a retail or help desk environment

What makes you an All Star?

• BS in Automotive Technology, Electrical Engineering, or equivalent work experience
• Customer service experience in a help desk environment
• Intermediate to advanced vehicle architecture knowledge
• Ability to understand basic database structures (i.e. use of Microsoft Access)
• Experience in the automotive industry, service programming and/or vehicle diagnostics

Can you meet these physical demands?

• Physical demands: Some walking and standing (sometimes for extended periods of time), occasional transporting, positioning, and lifting of up to 75 lbs. for removal of vehicle parts. Frequently positions self in and out of vehicles by stooping, kneeling, crouching, and crawling to perform vehicle validation work. Must be able to use hands/fingers to perform vehicle teardown procedures. Perform work in an adequately lighted, ventilated, and climate-controlled area where safety precautions must be observed. Must be able to visually differentiate varied wiring colors and be able to read and understand wiring/electrical schematics
• Work environment: Work is generally performed within a normal office and/or vehicle garage environment using standard office equipment and/or vehicle teardown equipment. Some tools are used to tear down vehicle components for validation purposes. Moderate noise typical of a business office and vehicle garage environment; Travel for company business to attend off-site meetings may be required. Interaction with contracted providers, staff and vendors by phone and face-to-face will be constant and may be interruptive. Work may be stressful at times

Do you have clearance to work?

• Signing the Company non-solicitation and non-disclosure agreements
• Acceptable results from a Company initiated background check – includes criminal and driving record
• Compliance with the Federal Form I-9 completion timelines and policies and confirmation of employment authorization by the U.S. Federal Electronic Employment Verification system, E-Verify

• • All newly-hired employees are queried through E-Verify.  Section 1 of the Form I-9 may be completed upon your acceptance of this job offer, but no later than your first day of employment.  On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S.

Why Join SolvIT, Inc.?

• Competitive Benefits: Medical, dental, vision, 401(k) with up to 4% match, and paid time off.
• Flexible Environment: In-office with potential hybrid work options, fostering work-life balance.
• Rochester Hills Advantage: Enjoy a vibrant, automotive-centric community with proximity to Detroit’s industry hub.

How to Apply:
Ready to drive innovation? Submit your resume below. Visit our website to learn more about SolvIT, Inc.

Equal Employment Opportunity: SolvIT’s employment practices and decisions are based on job qualifications, performance, and conduct without regard to race, color, religion, national origin, age, sex (including pregnancy and conditions related to pregnancy), marital or veteran status, height, weight, disability, genetic information, misdemeanor arrest record, sexual orientation, transgender status, or any other legally protected status. 

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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