The service technician provides comprehensive bumper-to-bumper service for vehicles at the dealership. This crucial role guarantees that customers receive high-quality maintenance, leading to elevated satisfaction levels. It also ensures that vehicles remain safe and comfortable for driving, fostering long-term customer loyalty.

Essential Functions

• We conduct general repair and replacement services, including brake pads and shoes, tires, wheel alignment, steering and suspension components, wheel bearings, exhaust systems, heating and cooling systems, air conditioning, drive train, and accessory installations.
• We perform maintenance services such as oil changes, fluid exchanges, filter replacements, fuel system services, preventative maintenance, and belt and hose replacements.
• Our evaluation services include charging system analysis, brake inspections, fluid leak evaluations, and tire pressure and tread depth readings.
• We also conduct visual safety and courtesy inspections.
• Our diagnostic services cover emissions control systems, drivability issues, overheating, ABS and SRS systems, and electrical and air conditioning systems.
• Additionally, we perform advanced repair and replacement services for timing belts, intake manifold gaskets, head gaskets, brake hydraulics, rear main seals, clutches, axle bearings, steering gears, sensors, switches, and modules, always adhering to factory specifications as the standard for all repair, service, and customization work.
• Make 100% productivity the goal and keep as close to that as possible.
• Receive service assignments from the service writer or service manager.
• Have the repair work finished within the allotted time.
• Set goals, develop skills and constantly increase efficiency skill level.
• Submit your parts requests as soon as it is determined what is required for a particular job.
• Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.
• Aid service advisor as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
• Make sure each job is thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
• Provide excellent service for all customers whether external or internal, specifically offering dependable vehicle service.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions. 
• Adhere to all company policies, procedures and practices.
• Perform other tasks as directed.
• Troubleshooting issues with transmissions using diagnostic equipment such as scan tools or torque converters in order to identify problems and determine solutions
• Reading technical manuals and instructions to determine the correct steps for performing repairs or diagnosing problems with vehicles
• Inspecting vehicle components such as clutches, brakes, and electrical components for signs of wear or damage
• Inspecting parts for defects and performing basic repairs such as changing the oil or replacing spark plugs
• Installing new transmission components such as fluid lines or filters in order to repair vehicles
• Installing new transmission components such as fluid lines or filters in order to repair vehicles
• Examining computer data in order to identify problems with transmission operation
• Performing maintenance on transmission components such as fluid lines or filters in order to repair vehicles

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Seeking candidates with 2 to 5 years of experience in an automotive technician or mechanic role.
• A High School diploma or GED is preferred.
• ASE certification is advantageous but not mandatory.
• Applicants must possess a valid U.S. Driver’s License and have a clean driving record.
• The ideal candidate will demonstrate a capacity to learn new technologies and processes, adapt to changes, innovate, resolve complex problems, and introduce new ideas.
• They must also be able to follow detailed oral and written instructions.
• Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Experience working in a team-based environment and achieving common goals
• Evidence of a “safety first” attitude
• Basic command of the English language
• Basic computer skills, including navigating web browsers and using standard applications

Competencies

• Flexibility
• Communication Proficiency
• Collaboration Skills
• Customer Focus
• Technical Capacity
• Teamwork
• Strong Work Ethic