Reporting to a District Manager/Market Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited number of worksites.

Leadership

• Acts as Team Leader and mentor to Technicians
• Maintains daily contact with Technicians both in-person and over-the-phone
• Schedules Technicians and distributes work-load
• Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
• Hires new Technicians and coordinates the smooth transition through orientation into regular service
• Ensures Technicians receive appropriate technical support to maximize production
• Shares methods, aids, and techniques to enhance Technician performance
• Identifies high-potential Technicians and schedules advanced and cross training opportunities
• Communicates employee strengths and opportunities for improvement
• Provides balanced “in-the-moment” feedback
• Proactively addresses performance deficiencies and takes steps to correct
• Writes development plans when necessary
• Authors and conducts formal performance reviews annually

Operations

• Acts as the “Pivot-point” between customers, Technicians, and home office
• Initiates new business relationships at auctions, rental agencies, and auto dealers
• Builds on current customer relationships to effectively expand into new services
• Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration.
• Conducts weekly/monthly utilization review of client/department accounts
• Checks the quality of reconditioned repairs to ensure Company standards
• Utilizes quality checks as aids to create additional revenue opportunities
• Leads monthly Technician meetings to share the happenings and direction of the Company
• Checks the quality of reconditioned repairs to ensure Company standards
• Utilizes quality checks as aids to create additional revenue opportunities
• Improves personal sales skills, knowledge, and abilities

Administrative

• Oversees compliance with all facility regulatory standards and Company policies
• Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly
• Manages supply levels and inventories while controlling shop waste
• Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code
• Prepares operational updates and Technician performance reports

Qualifications

• Experience coaching and managing team performance
• Background managing multiple projects with various timelines and often conflicting priorities
• Service orientation with ability to work across sales channels to create added value
• Demonstrated presentation skills
• Credible and persuasive communicator and active listener
• Solid understanding of financial results and material costs
• Proper judgment and common-sense decision-making when solving problems and creating solutions
• Knowledge of pertinent local and federal environmental, health, and safety regulations