Fixed Operations Manager | Dent Wizard, Tampa FL

Fixed Operations Manager Jobs, Automotive Service Manager Jobs, Dent Wizard, Tampa Florida

Dent Wizard
Tampa FL

As a Fixed Operations Manager your essential job functions include:
Leadership (30%)
  • Create a positive and productive working environment consistent with Dent Wizard’s core values
  • Lead, coach and develop team to drive productivity and retention
  • Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
  • Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
  • Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
  • Participate in field town hall communications
Customer Engagement (30%)
  • Ensure fulfillment of services meets customer expectations
  • Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
  • Maintain knowledge of customer pricing and service expectations.
  • Expediently address customer, operational, and performance concerns.
  • Identify and implement value-added customer solutions
Driving Performance (20%)
  • Drive talent selection and hiring for area roles needed
  • Deliver operating performance in terms of LSR, Employee Engagement and Retention
  • Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
  • Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
  • Coordinate supplies and parts ordering management
Administration (20%)
  • Coordinate supplies and parts ordering management
  • Troubleshoot most critical operational issues
  • Maintain clean, organized work areas that meet DW’s compliance (EHS) standards
  • Support and adhere to DW’s policies and procedures on ethics standards and commitments
  • Ensure effective invoicing processes are implemented and maintained
Other Duties as Assigned
Competencies Required
  • Lead and coach technicians
  • Results Orientation
  • Systems Thinking / Process Improvement
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Apply Knowledge
Position Requirements
  • Proven ability to manage, coach, and lead others.
  • 3 years proven operations experience in a similar type of environment.
  • Auto and reconditioning industry experience preferred.

The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting base salary is expected to be between $50,000 and $55,000 annually. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution)

Physical Job Requirements
  • Continuous viewing from and inputting data to a computer screen.
  • Travel as necessary (up to 20%).
Drug Policy
  • All applicants being considered for employment must pass a pre-employment drug screening and background check.

Apply Now!!!

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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  • Company
    Dent Wizard
  • Location
    Tampa, Florida
  • Posted
    2 months ago
  • Category
    Body Shop
    Parts / Management
    Service Department
  • Region
    Southeast
  • Income Range
    50,000-60,000