Service BDC (Business Development Center) Representative

Service BDC Representative Job at Lum’s GMC | Career in McMinnville, OR

Lum’s GMC
McMinnville, OR

Join a Vibrant Family-Owned Dealership in the Willamette Valley!

Location: McMinnville, Oregon
Position Type: Full-Time
Pay Rate: $18–$20/hour (Plus Performance-Based Increases)
Schedule: Monday–Friday, 8:00 AM–5:00 PM (1-Hour Lunch Break)

Lum’s GMC, a family-owned dealership in McMinnville, OR, with over 50 years of community trust, is seeking a dynamic Service Business Development Center (BDC) Representative to enhance our customer service experience. Known for our commitment to Cars, Kindness, Community and support for local causes like the Willamette Valley Cancer Foundation, we’re looking for a customer-focused professional to manage service appointments and drive satisfaction. If you thrive in a fast-paced, supportive environment, join our team in the heart of Oregon’s wine country!

Key Responsibilities:

  • Handle high volumes of inbound and outbound calls and online appointment requests promptly.
  • Use provided scripts to address customer inquiries, adapting as needed to meet client needs.
  • Identify opportunities for maintenance services or recalls boosting service department revenue.
  • Build strong customer relationships, resolving issues and ensuring a seamless service experience.
  • Maintain accurate records in the dealership’s call-center database.
  • Suggest process improvements based on customer interactions to enhance efficiency.

What We’re Looking For:

  • Previous customer service experience (preferred but not required).
  • Strong verbal and written communication skills with a professional, friendly demeanor.
  • Proficiency with Microsoft Office and internet-based tools.
  • High organizational skills, with the ability to manage multiple tasks quickly and accurately.
  • Valid driver’s license with a clean driving record.
  • Ability to pass a criminal background check and drug screening.

Why Join Lum’s GMC?

  • Competitive Pay: $18–$20/hour with opportunities for performance-based raises.
  • Comprehensive Benefits: Health (90% employer-paid), dental, vision, 401(k) after one year, paid time off, holidays, and an Employee Assistance Program.
  • Unique Perks: Employee discounts, demo vehicle program, holiday savings plan, employer donation matching, and referral bonuses.
  • Career Growth: Paid training and advancement opportunities in a family-oriented workplace.
  • Community Impact: Work for a dealership supporting local initiatives like the Yamhill County Fairgrounds.
  • McMinnville Lifestyle: Enjoy a charming small town with wineries, historic charm, and easy access to Portland and the Oregon Coast.

Why McMinnville, OR?
Nestled in the Willamette Valley, McMinnville offers a vibrant community, affordable living, and a rich cultural scene with wineries and outdoor recreation. Work where others vacation, building a career with a dealership that values your contribution.

Lum’s GMC – Cars. Kindness. Community.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

Need help finding the right job? Try Posting your resume with AUTOjobs.com | GO HERE to get started!

  • Company
    Lum’s GMC
  • Location
    Mcminnville, Oregon
  • Posted
    4 days ago
  • Category
    Dealership Support
    Sales / Management
    Service Department
  • Region
    Pacific Northwest
  • Income Range
    30,000-40,000