Service Director / Fixed Ops Director

Service Director & Fixed Ops Director Jobs at ALM Auto Group | Career in Georgia

ALM Automotive Group
GA, SC, NC

Lead a High-Volume Service Team with a Premier Dealership Group!

Location: Georgia
Position Type: Full-Time
Compensation: Competitive, Experience-Based with Commission

ALM Auto Group, a premier franchised dealership in Central Georgia, is hiring for Service Director jobs in Georgia and Fixed Ops Director careers to lead our high-volume service department. In this automotive service management job, you’ll champion operational excellence, mentor teams, and drive top-tier customer satisfaction. If you’re a dynamic leader passionate about exceeding performance goals, join us to shape the future of our thriving service operations in Central Georgia’s vibrant market.

Key Responsibilities:

  • Recruit, supervise, and evaluate service department staff to maintain high performance standards.
  • Set and achieve department goals, focusing on Customer Satisfaction Index (CSI) and Customer Experience Index (CEI) targets.
  • Collaborate with sales, parts, and other departments to meet dealership objectives.
  • Uphold ALM Auto Group’s standards and manufacturer warranty policies.
  • Mentor technicians, ensuring ongoing training and skill development.
  • Act as a liaison with factory representatives for compliance and communication.
  • Resolve customer concerns promptly, aligning with company policies.

What We’re Looking For:

  • Proven experience as a Service Director or Fixed Ops Director in an automotive dealership.
  • Strong leadership, communication, and organizational skills.
  • Knowledge of manufacturer warranty procedures and automotive service operations.
  • Ability to drive CSI/CEI performance and foster a customer-centric culture.
  • Commitment to team training and professional development.

Why Join ALM Auto Group?

  • Competitive Pay: Attractive, experience-based salary with commission incentives.
  • Career Leadership: Lead a high-volume service team with opportunities for growth within ALM’s network.
  • Supportive Environment: Join a professional, collaborative team dedicated to excellence.
  • Central Georgia Advantage: Thrive in a vibrant region with a strong economy and community spirit.

ALM Auto Group – Drive Service Excellence.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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Published: October 10, 2025 11:01 AM MDT

  • Company
    ALM Automotive Group, LLC
  • Location
    Norcross, Georgia
  • Posted
    7 days ago
  • Category
    Service Department
  • Region
    Southeast
  • Income Range
    100,000-125,000