Parts & Service Director Job Description

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Parts and Service Director
Automotive Parts and Service Director Jobs

Parts & Service Director Summary

Manages the efficient and profitable operation of the service and parts departments.

Parts & Service Director Essential Duties

  • Forecasts goals and objectives for the departments and strives to meet them.
  • Hires, trains, motivates and monitors the performance of the service and parts department managers.
  • Prepares and administers an annual operating budget for the service and parts departments.
  • Maintains reporting systems required by general management and the factory.
  • Attends managers meetings.
  • Monitors the performance of the service and parts departments.
  • Strives for harmony and teamwork within the departments and with all other departments.
  • Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Holds weekly department meetings.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Fosters professional employee development and coordinates with department managers to determine need for advanced training.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims and communicates warranty information and clarifications to customers.
  • Develops dealership service and parts pricing plans and recommends to dealer or general manager.
  • Works with parts and service managers to find ways to improve the overall profitability of the dealership.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as liaison with factory representatives.
  • Maintains safe work environment.
  • Maintains a professional appearance.
  • Other tasks as assigned.

Marginal Duties
[If applicable.]

Supervisory Responsibilities
[If applicable.]

Parts & Service Director Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Parts & Service Director Education and/or Experience

  • Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Two to four years related experience and/or training; or equivalent combination of education and experience.
  • Four to ten years related experience and/or training; or equivalent combination of education and experience.

Parts & Service Director Language Skills

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
  • Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and/or boards of directors.

Parts & Service Director Mathematical Skills

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Parts & Service Director Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

Parts & Service Director Certificates, Licenses, Registrations
Automotive Service Excellence (ASE) Certifications

  • Automatic Transmission/Transaxle Certification for Auto/Light Truck
  • Brakes Certification for Auto/Light Truck
  • Electrical/Electronic Systems Certification for Auto/Light Truck
  • Engine Performance Certification for Auto/Light Truck
  • Engine Repair Certification for Auto/Light Truck
  • Heating and Air Conditioning Certification for Auto/Light Truck
  • Manual Drive Train and Axle Certification for Auto/Light Truck
  • Suspension and Steering Certification for Auto/Light Truck
  • Damage Analysis and Estimating Certification for Collision Repair
  • Mechanical and Electrical Components Certification for Collision Repair
  • Non-Structural Analysis and Damage Repair Certification for Collision Repair
  • Painting and Refinishing Certification for Collision Repair
  • Structural Analysis and Damage Repair Certification for Collision Repair
  • Assembly Specialist Certification for Engine Machinist
  • Cylinder Block Specialist Certification for Engine Machinist
  • Cylinder Head Specialist Certification for Engine Machinist
  • Brakes Certification for Medium/Heavy Truck
  • Diesel Engines Certification for Medium/Heavy Truck
  • Drive Train Certification for Medium/Heavy Truck
  • Electrical/Electronic Systems Certification for Medium/Heavy Truck
  • Gasoline Engines Certification for Medium/Heavy Truck
  • Heating, Ventilation and Air Conditioning Certification for Medium/Heavy Truck
  • Preventive Maintenance Inspection Certification for Medium/Heavy Truck
  • Suspension and Steering Certification for Medium/Heavy Truck
  • Automobile Parts Specialist Certification
  • Medium/Heavy Truck Parts Specialist Certification
  • Air Conditioning Certification for School Bus
  • Body Systems and Special Equipment Certification for School Bus
  • Brakes Certification for School Bus
  • Diesel Engines Certification for School Bus
  • Drive Train Certification for School Bus
  • Electrical/Electronic Systems Certification for School Bus
  • Suspension and Steering Certification for School Bus
  • Advanced Series - Automobile Advanced Engine Performance Certification
  • Advanced Series - Truck Advanced Electric Diesel Engine Diagnosis Certification
  • Light Vehicles - Compressed Natural Gas Certification for Alternate Fuels

I-CAR Certificate of Advanced Training

  • Advanced Vehicle Systems
  • Aluminum Repair, Replacement and Welding
  • Detailing
  • Electronics for Collision Repair
  • Executive Seminar
  • Finish Matching
  • Glass Replacement
  • Plastic Repair
  • Steering and Suspension
  • Understanding Collision Repair
  • Workplace Hazardous Materials
  • Manufacturer Training
  • State Sales License
  • Valid Driver's License

Parts & Service Director Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Parts & Service Director Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.