Audi Service Manager Jobs Oregon | Audi Beaverton (Beaverton, OR)

Sunset Imports
Audi Beaverton
13745 SW Tualatin Valley Hwy
Beaverton, OR 97005

Audi Beaverton is seeking an on-site Service Manager to lead our standalone Audi service facility serving owners across the Portland Metro area, Beaverton, and Hillsboro for Audi service manager jobs Beaverton OR and Audi Beaverton Sunset Imports Service Manager job roles.

Backed by Oregon’s #1 Audi dealer and the Sunset Imports network, this role carries out the Sunset Imports mission daily with a focus on service quality, operational precision, and customer satisfaction. As a Sunset Imports Audi Beaverton service manager leadership, standalone Audi service facility service manager, or Portland Metro Audi service manager, you’ll oversee shop operations, coach advisors and technicians, manage workflow in CDK, and protect CSI in a dedicated luxury import service environment.

This opportunity is a strong fit for a CDK DMS service manager Oregon, luxury import service manager Hillsboro, Tualatin Valley Hwy Audi service manager, Washington County Audi service manager, and Audi service manager career professional ready to lead a high-standard standalone Audi facility.

If you’re an experienced service leader who can combine operational discipline with a premium customer experience, we encourage you to apply today and join Audi Beaverton / Sunset Imports.

Salary: $165,000 to $185,000 annually

Key Responsibilities:

• Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability
• Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication
• Drive shop productivity, efficiency, and quality while protecting the customer experience and the Audi brand
• Partner with Parts to improve first-time fill, reduce special-order aging, and protect cycle time
• Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI
• Audit for quality and safety and ensure compliance with Audi standards, warranty policies, and documentation
• Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership
• Hire, onboard, and develop talent with structured training, career paths, and performance reviews
• Own financial performance, including gross, ELR, expense control, and warranty recovery
• Collaborate with Parts and Accounting for seamless operations and a consistent client journey

Key Metrics You’ll Own:

• CSI/NPS and response rate
• Hours per RO and effective labor rate
• Technician efficiency and proficiency
• Same-day and next-day appointments fulfilled
• RO cycle time and on-time promise accuracy
• Comeback rate and quality audit results
• Warranty compliance and recovery
• Safety performance and audit readiness

What We’re Looking For:

• 5+ years in dealership service leadership with measurable results; luxury or premium import preferred
• Proven team builder with clear standards and consistent follow-through
• Expert in DMS (CDK), scheduling, dispatch, and service analytics, with strong Excel skills
• Customer-centric communicator who handles escalations with poise and finality
• Organized, decisive, and calm under pressure
• Valid driver’s license with an acceptable record

What We Offer:

• Competitive results-based pay plan
• Medical, dental, and vision insurance with optional supplemental coverage
• Company-paid life insurance
• PTO after 90 days of employment
• Paid holidays
• 401(k) with company contribution
• Career growth across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network
• Manufacturer-supported training and Audi brand immersion experiences
• Employee discounts on vehicle purchases and services

This is an on-site, in-person role. Exempt positions are typically planned for approximately 45 to 50+ hours per week.

If you’re operationally sharp, people-first, and relentless about results and customer satisfaction, apply today.

Audi Beaverton | Sunset Imports

Sunset Imports is an Equal Opportunity Employer and maintains a Drug-Free Workplace. Employment is contingent on successful completion of drug and background screening. We participate in E-Verify.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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