Fixed Operations Director Jobs Southeastern United States | Single-Point Toyota Dealership

Confidential Toyota
Southeast United States

A Toyota single point dealership in the Southeast is moving fixed operations under one point of accountability, and this confidential search is one of the more significant Fixed Operations Director jobs in the Southeast United States. Service, parts, and collision currently run as separate departments with separate managers, and the dealership wants one leader who runs them as a single business and owns the combined fixed ops P&L, including customer-pay, warranty, internal, and collision gross. The store includes a Toyota Certified Collision Center, and the Director will report directly to the Dealer/Operator, with no regional layer in between. Day to day, that means managing absorption rate and effective labor rate against the store’s goals, keeping parts inventory turns and fill rate healthy so technicians are not waiting on parts, and holding the body shop to collision cycle time, touch time, and CSI targets that keep both customers and insurance partners satisfied. The Director works inside CDK, Reynolds, or Dealertrack to review repair order data and department reports and relies on CCC ONE or Mitchell estimating to keep collision pricing, supplements, and workflow on track.

In real hiring situations, the Dealer/Operator is looking for a Toyota or Lexus fixed ops background, though a proven multi-department leader from a comparable franchise who understands how service, parts, and collision feed one another will earn a serious conversation. The package includes a demonstrator vehicle and factory paid Toyota training, along with relocation assistance for candidates moving in from outside the area, which widens the pool across the Southeast regions. Because the search is confidential, qualified candidates are screened discreetly and introduced to ownership only when there is a clear fit. The opening is part of the broader market of automotive leadership careers across the United States and can be found alongside other openings on an automotive only job board, where every job seeker is there for an automotive career and dealership management roles are listed for candidates building a future in the industry.

Who reports to you

• Department managers for service, parts, and collision
• Everything under them:
  • Service: main shop, express lane, service advisors, service BDC, and technicians
  • Parts: retail, wholesale, internal, and collision parts, plus inventory and purchasing
  • Collision: Toyota Certified Collision Center, estimating, production, DRP relationships, and insurer workflow
  • Internal: reconditioning support for new and used sales, and transfer pricing between departments

What you’ll be accountable for

• One combined fixed-ops P&L: gross profit, expense, and net across service, parts, and collision
• Absorption rate, and the plan to raise it
• Technician recruiting, retention, productivity, and effective labor rate
• Parts inventory turns, obsolescence, and fill rate
• Collision cycle time, touch time, CSI, and insurer scorecards
• Toyota CSI, warranty compliance, Toyota Certified Collision standards, and audit readiness
• Customer retention through service BDC performance, declined-service follow-up, and the owner loyalty program
• Pricing policy across departments, including internal rates to sales and collision
• A weekly operating cadence with your managers covering numbers, staffing, and process fixes
• Hiring, coaching, and, when needed, replacing department managers

Required experience

• 5+ years running fixed operations at a franchised dealership as Fixed Ops Director, Service Director, or multi-department Service and Parts Manager
• Direct P&L responsibility for at least two of the three: service, parts, collision
• Hands-on use of a dealer management system (CDK, Reynolds, Dealertrack, or similar) and a collision estimating platform (CCC ONE, Mitchell, or similar)
• A track record shown in numbers: absorption, ELR, gross per RO, cycle time, CSI, technician retention
• Experience hiring and developing department managers

Preferred experience

• Toyota or Lexus fixed-ops background, with familiarity with Toyota warranty, TSD, and Certified Collision requirements
• Collision center management, including DRP and insurer relationships
• Time in a single-point or family-owned store where the owner is in the building

How you work

• Decide with data, act quickly, and tell people the truth
• Comfortable as the only fixed-ops executive, with no corporate support layer above you
• Build processes so results don’t depend on you being in the room

The package

• Pay commensurate with experience: base salary plus a bonus tied to combined fixed-ops gross and net
• Demonstrator vehicle
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Factory-paid Toyota training
• Relocation assistance for the right candidate

How to apply

This is a confidential search. The dealership’s name will be shared with finalists only, and we will not contact your current employer without your permission.

Apply through this posting with a resume.

Equal opportunity employer. Background check and drug screen required for the final candidate.

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

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